Companion ITCS LLC
Companion ITCS LLC ("Companion ITCS E-Hire") provides ehire.companionitcs.com and its related services ("Service") subject to your compliance with the terms and conditions ("Terms of Service") set forth below. Please read the following carefully.
Companion ITCS reserves the right to update and modify the Terms of Service at any time without notice. New features that may be added to the service shall be subject to the Terms of Service. You should continue to use the service after any such modifications have been made, this shall constitute your agreement to such modifications.
You may always view the most recent copy of the Terms of Service on this page. Violation of any part of the Terms of Service will result in termination of your account.
Companion ITCS provides a cloud server (including storage), hosting, infrastructure capacity as a part of service necessary to provide a commercially reasonable level of performance by E-Hire.
Companion ITCS provides all documentation, specifications, and training materials (how to use the software) to all Authorized Users, help desk, and support staff to effectively use the E-Hire and support the services.
Customer may notify Companion ITCS about any errors in E-Hire using any of the following methods: a. Technical Help Desk (available during business hours) b. Support Phone: +1 845-202-3549 c. Support Email: firstname.lastname@example.org
Companion ITCS may provide emergency support to the Customer with an emergency off-hour operated 24/7/365 by assigned support personnel who may be contacted in the event of an emergency.
Companion ITCS issues a separate user account (with registered unique email id and password) to every Authorized User who accesses the E-Hire.
Customer shall use its best efforts to ensure that passwords associated with the User Accounts remain confidential and secure and not to allow multiple users to utilize the same User Account.
Customer shall not provide, or provide access to, a User Account to any third party without the prior written consent of Companion ITCS.
The Customer will report any compromise of passwords to Companion ITCS as soon as possible. Also, the Customer will use the administrative functions of the E-Hire to disable any User Accounts in question as well as disable the User Accounts of any person who leaves the employ or services of the Customer or is otherwise no longer an Authorized User.
Companion ITCS is not responsible for any activities conducted between the end-users. All workflow created in the system should be evaluated and finalized by the Customer authorized personnel before going live. Customer Authorized users should review and confirm all the webforms and PDF generated in the system to ensure that the system meets the needs of the policies and procedures of the organization. Companion ITCS will not be responsible for any issues caused by the usage of the system.
Users will be able to review the training materials and can also complete the test, which is provided by the Customer. Companion ITCS is not responsible for the training materials uploaded by the Customer. All training sessions should be confirmed and managed by the Customer Authorized users.
The initial term of this Agreement shall be for the period indicated in the Order Form (the "Initial Term"), beginning on the Effective Date. After that, this Agreement shall be automatically renewed every 1st of the month (each a "Renewal Term" and all Renewal Terms together with the Initial Term, the "Term"), unless either party provides the other party with at least fifteen (15) days prior written notice of its intent to terminate this Agreement.TERMINATION
The Customer may terminate this Agreement for "Cause," after giving Companion ITCS written notice of the reason. Cause means:
Companion ITCS has sole right to suspend Customer's account for E-Hire if the Customer fails to
"Confidential Information" means information not generally known and proprietary to the Customer or to a third party for whom the Customer is performing work, including, without limitation, info concerning any patents or trade secrets, confidential or secret designs, processes, formulae, source codes, plans, devices or material, research and development, proprietary software, analysis, techniques, materials, or designs (whether or not patented or patentable), directly or indirectly useful in any aspect of the business of the Customer, any vendor names, Customer and supplier lists, databases, management systems, and sales and marketing plans of the Customer, any confidential, secret development or research work of the Customer, or any other sensitive information or proprietary aspects of the business of the Customer. All information which Companion ITCS acquires or becomes acquainted with during the period of this Agreement, whether developed by Companion ITCS or by others, which Companion ITCS has a reasonable basis to believe to be Confidential Information, or which is treated by the Customer as being Confidential Information, shall be presumed to be Confidential Information.PROPERTY OF COMPANION ITCS
Companion ITCS agrees that all plans, manuals, and specific materials developed by the Companion ITCS on behalf of the Customer in connection with services rendered under this Agreement, are and shall remain the exclusive property of the Customer. Promptly upon the expiration or termination of this Agreement, or upon the request of the Customer, Companion ITCS shall return to the Customer all documents and tangible items, including samples (if any), provided to Companion ITCS or created by Companion ITCS for use in connection with services to be rendered hereunder, including, without limitation, all Confidential Information, together with all copies and abstracts thereof.
This Exhibit represents a description of our internal policies and procedures regarding backup and recovery. They are subject to change at any time without prior notice.SECURED LOCATION
E-Hire is a cloud-based software solution that is hosted in Google cloud, and the central server is based in a secure hosting location in Ashburn, Northern Virginia, USA. Our server is only accessed by the Companion ITCS team with confidential login credentials. A secondary location is used for disaster recovery. Communication between locations is done through an encrypted channel or using encrypted data.AVAILABILITY
Companion ITCS uses a synchronous database mirroring to provide real-time redundancy of our databases in case of hardware failure. Companion ITCS connectivity is provided by our hosting company, which is equipped with redundancy.BACKUP PROCEDURES
Nightly backups are taken and copied to our backup server. Companion ITCS still recommends that to download your training materials/complete application packets on your local drive.
The E-Hire's purchase price, including the SUPPORT, shall be subject to the respective offer plus value-added tax.
The purchase price shall be due and payable upon the issuance of the invoice.
If you have any questions about the Terms of Service Statement, this site's practices, or your dealings with this site, please contact us at email@example.com.